Partner with West to identify and fix points of customer and agent friction

West Cloud Contact Centre solutions provide all of the technology you need in a new or upgraded contact centre solution from a few agents all the way up to enterprise level. As a platform agnostic vendor, West provides all of the experience and expertise you need to meet your changing customer needs and business requirements, boost productivity, increase connection rates and build customer relationships. We put 24/7 care in your customers’ hands with a resilient voice platform and the right combination of applications, routing and speech services that ensures First Contact Resolution and reduced costs to serve by successfully automating more calls, improving customer experience and reducing reliance on agents.

See how you can put our experience and expertise to work for your contact centre:

  • "Outside in approach" to breaking down internal silos and operating as a single team
  • Empower your workforce with the tools they need to work efficiently and effectively
  • Optimize efficiency with integrated inbound, outbound, sophisticated IVR with AI, and call blending
  • Complex routing capabilities: geographic and skills-based options that improve CX
  • Connect channels in ways that make every interaction easier
  • Use advanced data, analytics and insight to adjust strategies
  • Integrate existing hardware with added flexibility for future options
  • Success Managers work in partnership - you get the best from your technology investment

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