Microsoft Skype for Business full native integration with cloud contact centre: Future-proof your cloud contact centre with West

West contact centre, call recording and PCI compliance integration with Microsoft®Skype for Business

Despite having a Cloud strategy, replacing ageing phone systems while migrating services to the Cloud is no mean feat, particularly if you are physically relocating or merging organisations. Perhaps you have already migrated users to Microsoft® Office 365 but require a Cloud Contact Centre solution that complements your Cloud UC strategy. Cloud Contact Pro offers the first fully-hosted cloud contact centre solution for Microsoft Skype for Business and Teams users with full multichannel routing, monitoring, reporting, call recording and PCI-DSS Compliance capability; mission- critical for modern contact centres.

The three solutions designed for Microsoft Skype for Business Integration

These solutions are part of the Microsoft Practice Guidance for Cloud Voice

Office 365 Cloud PBX CCE

Cloud Contact Pro – Multichannel Cloud Contact Centre
Microsoft Skype for Business and Teams integration with West Cloud Contact Pro means improved customer experience from initial contact through to resolution, boost productivity and increase contact rates. Cloud call recording and cloud PCI-DSS compliance are included as standard. Plus, access more than 400 features – diverse call flows for customer acquisition, service, retention and collections, insightful forecasting, reporting, analytics and workforce management capabilities - all from a single platform. Learn More...

Advanced Cloud PCI Compliance & Cloud Call Recording
Security and auditing "out of the box" with PCI-DSS v3.2, 27001, HIPAA and SAS 70 compliant platform. Fully integrated call recording and quality management that enabled  calls to be recorded and stored in the WestUC data centre for easy playback over the web – All from a single cloud contact centre solution. Learn More...

Phone System Offerings
West provides next-generation communication and collaboration Skype for Business and Teams phone system model offering the flexibility and stability to assist a smooth transition. Your agents log into West Cloud Contact Pro through a web-browser session. This immediately dials the agent on their chosen telephone number, instantly allowing them to make and receive calls using their Skype for Business and Teams client or handset. Adopt a phased approach when moving from traditional voice to the next-generation communication and collaboration with Skype for Business and Teams phone system and bring the full multimedia capability to your contact centre. Learn More...

Microsoft has taken all the capabilities of Skype for Business in the cloud into Microsoft Teams, available in the Office 365 suites. So, if you have invested in Microsoft’s Office 365 platform and are ready to migrate your contact centre to the cloud, then WestUC can provide the cloud-based multichannel, fully-featured solution that you need. Extend the reach of your Microsoft Office 365 strategy, increase your organisation’s Return on Investment (ROI), enrich your customers’ experience and deliver a connected future.

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